Customer engagement & retention

Keep the customers
you worked so hard
to win.

Oitomail unifies product behaviour, realtime segmentation and lifecycle messaging so every onboarding, adoption and win-back moment is handled automatically — with enterprise-grade deliverability and governance.

Full platform during trial · No credit card · One simple plan at $99/month

Live segment preview
trait plan is one of pro, scale
and
event report_exported count ≤ 1 in last 30 days
and
email opened in last 14 days
Matching customers3,481
< 5 min
From snippet to first live segment
100%
Behavioural data you own, in your workspace
4-layer
Deliverability checks before every send
Why retention, not just email

Acquisition is rented growth. Retention is owned growth.

Most tools send messages. Oitomail closes the loop: it listens to what customers actually do in your product, decides who needs attention right now, sends the message that moves them, and stops the moment the goal is met.

Unified customer profile

One snippet or API call streams identities, traits and product events into a single, queryable profile with a full timeline.

Realtime segmentation

AND/OR conditions across traits, event counts, recency and email engagement — evaluated live, with plain-English explanations.

Lifecycle orchestration

Multi-step sequences with waits, branching conditions and goals that stop the journey the moment the customer converts.

Campaigns & broadcasts

One-off announcements or event-triggered sends to any segment, with approval workflows for regulated teams.

Retention analytics

Per-step, per-email and per-segment reporting: delivered, opened, clicked, converted and suppressed.

Enterprise deliverability

Guided SPF, DKIM and DMARC verification, domain warm-up, throttling, rotation and RFC-compliant unsubscribes.

The retention lifecycle

One platform across every stage of the customer journey.

Stage 01

Onboard

Trigger activation journeys the second a user signs up, and stop them when the activation goal is met.

Stage 02

Adopt

Detect feature usage gaps with event-count segments and nudge the exact cohort that stalled.

Stage 03

Retain

Catch drop-off with recency rules — “no key event in 14 days” — before renewal is at risk.

Stage 04

Expand

Reach power users with usage-threshold segments and upgrade sequences timed to real behaviour.

How it works

Instrument once. Orchestrate forever.

01

Connect your product

Drop the tracking snippet in your <head> or call the HTTP API from your backend. Identify users, update traits any time, send events with properties.

02

Define who matters

Build realtime segments with trait, event, recency, numeric and engagement conditions — with manual overrides when a human knows better.

03

Automate the message

Campaigns, triggered sends and branching sequences with wait steps, condition steps and goals that end the journey on conversion.

04

Measure and protect

Reports per sequence, step and campaign. Suppression, warm-up, throttling and audit logs protect your sender reputation.

track.js
<script src="https://oitomail.com/track.js"
        data-key="wk_live_..."></script>

<script>
  oito.identify("user_8412", {
    email: "ada@acme.com",
    plan: "scale",
    seats: 24,
    renewal_date: "2026-04-01"
  });

  oito.track("report_exported", {
    format: "csv", rows: 1204
  });
</script>

Every trait you pass becomes a segmentable attribute and a merge tag you can use in subject lines and email bodies — no schema migration required.

Turn activity into retained revenue.

Start a 7-day trial with the full platform — no credit card. Or talk to us about a Platinum or Enterprise rollout.